Nightingale Floral Company – Event Floral Terms & Conditions
Customization
Clients provide a color palette and inspiration photos. Nightingale will select seasonally available flowers and greenery to match. Specific flower or greenery requests cannot be accommodated. All vases are included in the price of the arrangements listed above (including transport vases for handheld bouquets).
Event Design & Preparation Fee
A $25 design fee applies to each event. This covers creating detailed floral recipes and sourcing flowers and greenery that align with the client’s color palette.
Adjustments
Changes can be made to your order up until the flower and hardgoods orders are placed with our vendors (ideally 30 days prior to the event). After these orders are placed, clients may add arrangements but CANNOT remove them.
Cancellations
Cancellations made more than 30 days before the event receive a partial refund, minus non-recoverable costs. Cancellations after flower and hardgoods orders have been placed with our vendors are non-refundable.
Delivery & Pick Up
Delivery fees are based on venue location and will be calculated at checkout. Clients may opt out of delivery and PICK UP their arrangements instead. Saturday morning delivery is available if needed. Our studio is closed on Sundays and cannot accommodate Sunday deliveries.
PLEASE NOTE - We do not provide the following:
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Bulk stems for DIY design or loose greenery
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On-site design services
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Designs in client-provided vases
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Tear-down or retrieval of items from the venue
Nightingale Floral Company is committed to creating beautiful, high-quality floral arrangements while making the process seamless. For questions or concerns, please contact us at 704-900-8949.